Sales Policies

  1. Returns must be accompanied with an invoice. Unfortunately our computer system is unable to locate invoices without an invoice number. Failure to present a receipt upon return is automatically subject to refusal of return. 

  2. Natural stone is FINAL SALE. Irregularities in stone are to be expected, as it is a natural product. Variations in size, color, shape, consistency, and texture are due to the nature of the stone. 

  3. Restocking Fees of up to 25% may be applied to palletized products (brick pavers, retaining walls, etc.) pending the condition the product is returned in. Returning discheveled or disorganized product creates more work for our yard staff, which takes away from time they could be spending helping customers. In order to avoid this fee, please return any palletized product the way you purchased it. 

  4. Returned Checks subject to up to a $65 non-sufficient funds (NSF) fee. 

  5. All returnable pallets are subject to charge. This charge is refundable upon return of the pallet and accompanying invoice to our yard. This is a fee that we also absorb from quarries in order to keep our businesses "green." As suppliers we recycle and reuse the pallets!

  6. Loading of vehicles is at the OWNERS RISK. 

  7. Loads must be tarped before leaving our yard. It's the law!

  8. Deliveries: Orion Stone Depot assumes no liability for damage, driving over customers' curbs, sidewalks, driveways, or lawns. We are more than happy to help you to the best of our ability, but our vehicles can only do so much. Please use discretion. 

  9. All calculations are approximate, based on your measurements. We will not be held responsible for your measurements resulting in product average or shortage. 

  10. Prices are subject to change without notice.

  11. Images within this website are merely a representation of the product. Please visit our yard and showroom to view actual product.